General terms and conditions of sale

1. Subject

The purpose of these general terms and conditions of sale is to define the rights and obligations of Lucine & Bastien and the Customer of products presented by Lucine & Bastien on its lucine-et-bastien.fr website (hereinafter ‘the Site’). They apply exclusively between the company LB Lab SAS, 32 impasse des Campagnols, 69490 Saint Forgeux, Siret: 93159641500014 (hereinafter ‘Lucine & Bastien’) and any individual consumer visiting or making a purchase via the said Site (hereinafter ‘the Customer’).

On the Website, Lucine & Bastien enables the Customer to order Lucine & Bastien brand products online (hereinafter ‘the Product(s)’) in accordance with these terms and conditions.

Any order placed with Lucine & Bastien therefore implies the Customer’s unreserved acceptance of these terms and conditions. These terms and conditions may be modified at any time and without notice by Lucine & Bastien, the applicable terms and conditions being those in force at the date of the Customer’s order.

2. Customer’s obligations

2.1. The Customer declares that he/she is at least 18 years old and has the legal capacity or parental authorisation to place an order on the Site.

2.2. The Customer undertakes to provide Lucine & Bastien with the real information necessary for the performance of the service which is the subject of these conditions as requested online and according to his situation, in particular his surname, first name, address, telephone number and valid e-mail address. The Customer is responsible for any consequences arising from false or inaccurate information provided or information that is unlawfully included.

2.3. Once the order has been placed, Lucine & Bastien will send the Customer an e-mail confirming the order. It will inform the Customer that the Products have been dispatched.

2.4. The Customer may modify his/her details in the ‘my account’ section.

3. Order

3.1 All orders will only be validated once payment has been accepted.

3.2. Lucine & Bastien reserves the right to cancel or refuse an order in the event of a dispute with the Customer over a previous order.

3.3. Lucine & Bastien may accept orders while stocks last. It informs the Customer of the availability of the Products sold on the Site when the order is confirmed.

If, despite Lucine & Bastien’s vigilance, the Products are unavailable, Lucine & Bastien will inform the Customer by e-mail as soon as possible. The Customer will then be able to cancel the order and

4. Prices

The prices displayed on the Site are indicated in euros, including all French taxes (French VAT and any other taxes that may be applicable), but excluding delivery costs, order processing costs and packaging costs.

Delivery charges, contributions to order processing costs and packaging costs will be indicated in the Customer’s basket before the order is finally confirmed.

Prices may be modified at any time, without prior notice, particularly in the event of changes in tax or economic data. Items will be invoiced on the basis of the prices in force at the time the order is registered.

5. Delivery

Lucine & Bastien delivers its Products in France and in all countries of the European Union and can deliver to any country on request.

The Products are sent to the delivery address indicated by the Customer at the time of ordering. Delivery cannot be made to hotels or post office boxes. The delivery times indicated on the site are indicative times, corresponding to the average processing and delivery times. In order for these times to be respected, the Customer must ensure that they have provided accurate and complete information concerning the delivery address (such as, in particular: street number, building number, staircase number, access codes, names and/or intercom numbers, etc.).

In the event of a delay in delivery of more than 15 working days, if the product has not been dispatched, the Customer may cancel the order by registered letter with acknowledgement of receipt and request a refund of the order.
If the article has been dispatched before receipt of the cancellation of the order for late delivery of more than 15 days, Lucine & Bastien will refund the article and the dispatch and return costs, on receipt of the article, complete, in its original condition and with all labels.

Lucine & Bastien undertakes to keep the Customer informed of the progress of his/her order.

In the event of damaged packages (already opened, missing products, etc.), the Customer undertakes to notify the carrier and Lucine & Bastien, by any means, of any reservations within 3 days of receipt of the product.

Lucine & Bastien cannot be held responsible for the consequences of a delay in delivery which is not of its making.

6. Payment

Payment must be made in full when the order is placed. At no time may the sums paid be considered as deposits or advance payments. The Customer shall pay for his order by bank card (Visa, Eurocard/Mastercard) in accordance with the provisions of this article.

Lucine & Bastien does not accept payment by cheque. The Customer shall use the other means of payment offered.

For any transaction, the Customer will indicate the number appearing on the front of his card, the expiry date of his card and the cryptogram appearing on the back of his card (last three digits).

The communication by the Customer of his bank card number constitutes authorisation for Lucine & Bastien to debit his account for the amount of his order.

Cash on delivery will not be accepted for any reason whatsoever.

Lucine & Bastien retains ownership of the article until full payment of the price by the Customer. Purchases are made securely. The payment solutions adopted by Lucine & Bastien are 100% secure. For payments by bank card (Carte Bleue, Carte Bleue Visa and e-Carte Bleue), all the information that Clients communicate to Lucine & Bastien is strictly protected and guarantees the conformity and security of each transaction.

7. Product returns and refunds

If the products you receive are not what you ordered, you have the right to return them. In this case, please contact us to find out how to return the goods

Lucine & Bastien will exchange the damaged item while stocks last. If an item is no longer available, Lucine & Bastien will offer you an alternative item of equivalent value.

In the event that the right of return is exercised, the cost of return and reshipment will be borne by the customer.

8. Guarantees and liability

Lucine & Bastien is only responsible for the means used during all stages of access to the site, from the ordering process to the dispatch of the parcel or the subsequent services. Lucine & Bastien may not be held liable for any inconvenience or damage arising from the use of the Internet, in particular in the event of service interruption, intrusion by third parties or the presence of computer viruses, or in the event of a case of force majeure as defined by law and jurisprudence.

9. Intellectual property

Under no circumstances is the Customer authorised to download or modify all or part of the Site and in particular its content (products listed, descriptions, images, videos, etc.).

This Site or any part of it may not be reproduced, copied, sold or exploited for commercial purposes without the express written permission of Lucine & Bastien.

Generally speaking, all copyrights, trademarks and other distinctive signs and property rights or intellectual property rights appearing on the Site shall remain the full and complete property of Lucine & Bastien.

The Customer is therefore bound to respect intellectual property rights and may not use the trademarks appearing on the Site or on the Products, as the case may be, or register a trademark that would be prejudicial to the owner of the rights, unless otherwise stipulated in the contract.

The same applies to all other intellectual property rights.

10. Guarantees and responsibilities

Lucine & Bastien undertakes to use the confidential information of Customers only in connection with the operation of its Site.

In order for the order to be processed correctly, the personal data collected will be processed electronically, and the Customer acknowledges that he/she is aware of this.

In this respect, information concerning the Customer may be communicated to Lucine & Bastien’s technical service providers.

In addition, Lucine & Bastien may apply technical means to obtain non-personal information relating to Internet users and intended to improve the functionality of the site, for example by tracking the number of visitors to certain pages.

In accordance with the law of 6 January 1978, amended by the law of 6 August 2004, the Customer has the right to access and rectify any personal data concerning him/her contained in Lucine & Bastien’s files. All requests must be sent by e-mail to: contact@lucine-et-bastien.fr or by post to the following address: LB Lab, 32 impasse des campagnols, 69490 Saint Forgeux, FRANCE.

This data processing has been declared to the Commission Nationale de l’Informatique et des Libertés (CNIL), which issued receipt no. 1517135 v 0 on 29 June 2011.

11 Force majeure

In the event of a force majeure event, the party concerned must inform the other party within fifteen (15) days of the occurrence of the event, by registered letter with acknowledgement of receipt.

The following are expressly considered to be cases of force majeure or fortuitous events, in addition to those usually accepted by the case law of French courts and tribunals: total or partial strikes, lock-outs, riots, boycotts or other industrial actions or commercial disputes, civil unrest, insurrection, war, bad weather, epidemics, blockage of means of transport or supply for any reason whatsoever, earthquake, fire, storm, flood, water damage, government or legal restrictions, legal or regulatory changes to forms of marketing, computer breakdown, blockage of telecommunications, including wired or wireless telecommunications networks, and any other event beyond the control of the parties preventing the normal performance of the contractual relationship.

All the obligations of the parties will be suspended for the duration of the force majeure event, without compensation.

If the force majeure event continues for more than three (3) months, the contract in question may be terminated by operation of law without compensation for either party.

12. General provisions

12.1. Partial invalidity of a clause
If any of the stipulations of these conditions is declared null and void or unenforceable by a competent court, it will be declared unwritten and will not result in the nullity of the other stipulations.

12.2. Update
These general conditions may be modified at any time and without notice by Lucine & Bastien, the applicable conditions being those in force on the date of the order by the Customer.

12.3. Applicable law – Competent court
These general conditions are subject to French law with regard to both substantive and procedural rules. Any dispute must be the subject of a prior attempt at amicable settlement.

In the absence of an amicable settlement, jurisdiction is attributed to the competent French courts, notwithstanding multiple defendants or third-party claims.

12.4. : Reproduction of applicable texts (Order 2005-136 of February 17, 2005, Consumer Code, Civil Code)

Art. L. 211-4. of the Consumer Code
The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity that exists upon delivery. He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been placed on him by the contract or has been carried out under his responsibility.

Art. L. 211-5. of the Consumer Code:

– To comply with the contract, the goods must:

1° Be suitable for the use usually expected of a similar good and, where applicable:

– correspond to the description given by the seller and possess the qualities that the latter presented to the Customer in the form of a sample or model;

– present the qualities that a Customer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labeling;

2° Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the Customer, brought to the attention of the seller and which the latter has accepted.

Art. L. 211-12. of the Consumer Code
The action resulting from the lack of conformity is prescribed by two years from the delivery of the good.

Art. 1641 of the Civil Code
The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use so much that the Customer would not have acquired it, or would have given a lower price for it, if he had known them.

Art. 1648 paragraph 1 of the Civil Code
The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect.

You can contact Lucine & Bastien by mail at contact@lucine-et-bastien.fr

13. Personal data

The personal information and data concerning you are necessary for the management of your orders and our commercial relations. They may be transmitted to companies that contribute to these relations.

This information and data is also retained in order to comply with legal and regulatory obligations and to enable us to improve and personalize the services we offer you.

In addition, Lucine & Bastien retains your personal data for limited periods, depending on the nature of the personal data collected, the purpose of the collection and our legal and regulatory obligations. If you would like to know more, you can visit our Privacy Policy at the following address: https://lucine-et-bastien.fr/en/personal-data/

Lucine & Bastien may send you information by postal mail about its products and services that we think you might like. If you do not wish to receive mail from us, you can always unsubscribe according to the terms provided by Lucine & Bastien at the bottom of our mailings.

Lucine & Bastien may also send you, after obtaining your consent, information by SMS and email on products that we think you might like.

If you have agreed to receive these marketing communications, you can always unsubscribe at a later date. To do this, we include, in each marketing email and each SMS, a method allowing you to unsubscribe with immediate effect.

In accordance with the Data Protection Act of 6 January 1978, you have the right to access, rectify, oppose and delete your personal data concerning you. To exercise these rights, you can contact us by email contact@lucine-et-bastien.fr, or by post LB Lab at the following address: 32 impasse des campagnols, 69490 Saint Forgeux

Lucine & Bastien implements appropriate technical and organizational measures to prevent the loss, misuse, alteration and deletion of your Personal Data.

These measures are adapted according to the level of sensitivity of the data processed and the level of risk presented by the processing or its implementation.

If a breach of the security of your data occurs, Lucine & Bastien will inform you within the time limits and in the manner specified by the legal and regulatory provisions in force.

Our site is also designed to be particularly attentive to the needs of our customers. This is one of the reasons why we use cookies. The purpose of the cookie is to signal your visit to our site and help us improve our services. You will find more information on the use of cookies by Lucine & Bastien in the Cookies Policy at the following address: https://lucine-et-bastien.fr/en/personal-data/

For any questions, you can contact: contact@lucine-et-bastien.fr